How can we help?
Account, privacy, deletion, PRO or something not working, write to us and a person will read it
support@finrival.com
Describe the issue clearly and include only what we need to understand it
Never send passwords, card details, private keys or seed phrases by email
What we can help with
Before you write
I think someone accessed my account
Email support@finrival.com as soon as you can, and we may ask for reasonable verification before making sensitive account changes
How do I ask about my data or use my privacy rights?
Write to the same support address and see the Privacy Policy for what we process and why, deletion requests start on the Delete Account page
How do subscriptions, cancellations and refunds work?
Purchases are handled by the App Store or Google Play, so cancellation, billing and refunds follow their rules, and deleting the app or your account doesn't cancel an active subscription
A price looks wrong or an alert came late
Market data can be delayed, cached or incomplete and alerts can be delayed or missed, so don't use Finrival as your only source for time-sensitive decisions
Finrival AI gave a wrong answer
AI can be incorrect, incomplete or outdated and is never personal financial, tax or legal advice, so report the answer from the chat and leave personal details out of any email
Does Finrival ever see my card details?
No, the App Store and Google Play process payments and Finrival never receives your full card details